Shipping / Returns
When will my order ship?
Unless otherwise noted, all items are in stock and will ship within 24 hours (excluding non-business days).
Do you ship internationally?
What are your shipping charges?
To ensure the best price for both ourselves and our customers, shipping charges are calculated based on package size, weight and destination during checkout. You will see available rates when entering your shipping details.
What is your return policy?
Return requests must be submitted to This That within 5 days of the package being delivered, as shown by order tracking. Returns will be accepted for items in new and unused condition, but please note that we do not reimburse for return shipping at this time. Returns will be processed within 1-3 days of receipt. We cannot be responsible for packages lost in the mail on their way to our office - we highly suggest choosing a shipping option that contains tracking and insurance.
Who designs your products?
We develop products in collaboration with outside designers and friends. We are fortunate to have a network of talented emerging designers open to sharing their ideas with us. As we expand and diversify our product line, our network will expand with it. You can learn more about our current designers on our Contributors page.